Follow-up Policy
- One free follow-up with the same doctor and medical condition within 7 days (Billing Date+6days)
- Follow-ups on Sundays and Government Holidays are chargeable.
- NO FREE follow-up for Vaccination Consultations.
Collection of Reports
- Some lab reports may take more than 48 hours; verify with Billing/Lab.
- Lab reports are issued upon clearance of any outstanding Lab dues.
- Soft copies of lab reports will be emailed. Now you may access them via the RxDx Patient Portal app on your mobile. Scan to download.
![](https://rxdx.in/wp-content/uploads/2024/02/android-scanner-02-300x300.png)
Android QR Code
![](https://rxdx.in/wp-content/uploads/2024/02/Ios-scanner-03-300x300.png)
iOS QR Code
Refund Policy
Refunds will be processed within 7 working days of your request, in line with the company’s terms and conditions.
You can apply for a refund by filling the Refund request form
Contact Us
If unreachable by phone,
- Submit the “Contact Us” webform on rxdx.in or
- Email at info@rxdx.in