RxDx Healthcare Online
Over 100 Doctors are here for you
Multi Specialities
Over 45,000 Online Consults. Counting
Over 34 Nodes for Nurse-Assisted Teleconsults
Patient Nodes in 19 States across India
Request for Doctor Consultation/ Rescheduling / Cancellation
RxDx Healthcare – Online is your one-stop healthcare solution
Consult your Doctor Online
- Audio / Video call
- Follow up Visit
- Get a second opinion
Medicines at your Doorstep
- Get prescription online
- Order medicines online
- Medicine Home Delivery
Book Diagnostics
- Lab sample collection
- Get your lab test reports online
- Share report with your doctor digitally
Reserve Home visits
- Physiotherapy
- Nurse visit
- Vaccination
- Post Operative Care
Consult with your Doctor online in easy steps:
Option A
- Visit our website using your phone or PC
- Click Consult Online button
- Select Speciality
- Select Consult Now
- Receive call as per doctor availability and your choice
- Share health concerns by answering few quick questions through chat option
- Pay Doctor’s Fee online
- Speak with your doctor
- Receive your prescription
If you have already consulted with one of our doctors and seek follow up visit, use the process described above.
OR
If, you have received a link from RxDx, you can go ahead as below:
- Sign up using the link provided
- Click Consult Online button
- Share your health concerns
- Pay the consultation fee
- Receive your digital prescription on SMS or WhatsApp
Option B
Call us
Our call centre executive will lead you through the process
Benefits of Telehealth
Talk to your Doctor from anywhere
Follow-up is so easy from home
Beat the traffic with online healthcare
Consult for New Disease
Chronic Ailment Monitoring
Prescription & Lab reports online
Take a Second Opinion
Post-hospitalization care
Medicine Delivery
Sample collection
We are the best fit for your healthcare needs
NABH Accredited Multispeciality Healthcare Centre
Experienced in Telehealth Services across multiple states in India
Providing COVID Care @ Home & Post COVID Rehab Clinic
Catering to individual patients and Corporate tie-ups
Your trusted neighbourhood medical service partner for over a decade
Online Doctors and Specialities
Physician
- General Medicine
- Internal Medicine
- Family Medicine
Chronic medical problems
Fever, headache, cold
Ob/Gyn
- Gynecology & Obstetrics
- Women’s Health Issues
Pregnancy, Infertility issues, Irregular periods
Gastroenterologist
- Specialist in Digestive Health
Stomach pain, Diarrhea Constipation
Paediatrician
- Child Specialist
Childhood health issues Infection Injury
Cardiologist
- Heart Specialist
Heart health
High blood pressure
Chest pains
Paediatric Cardiologist
- Child Heart Specialist
Congenital heart disorders
Blood circulation
Nephrologist
- Specialist in renal disorders
Kidney problems Hypertension
Diabetes
Pulmonologist
- Lungs & Respiratory Medicine
Asthma, COPD
Breathing difficulties
Chronic Cough
ENT Speacialist
- Ear, Nose, & Throat Medicine
Ear pain
Cough and cold
Sore throat
Oncology
- Cancer Care Specialist
Cancer pain
Cancer surgery
Tumor malignancy
Ophthalmologist
- Eye Specialist
Cataract
Eye pain & dryness
Eye infection
Dermatologist
- Skin & Hair specialist
Skin rash
Acne
Hair loss
General Surgeon
- Surgeon
Hernia
Foot corn excision
Day care procedures
Dentist
- Dental or Oral Medicine
Tooth ache
Bleeding or paining gums
Bad breath
Dietitian
- Nutrition counsellor
Weight loss
Chronic health issue
Athletic diet
Neurologist
- Specialist in nervous system
Stroke
Memory issues
Epilepsy
Psychiatrist
- Doctor specialized in Mental disorders
Bipolar disorder
Panic attack
Depression
Psychologist
- Mental Health Counsellor
Phobia
Stress
Learning disorders
Orthopaedician
- Musculoskeletal system Specialist
Fracture, sprain
Joint aches
Back pain
Sports Medicine
- Sports & Exercise Medicine
Gait analysis
Athletic fitness
Injury Rehabilitation
Podiatry
- Foot and Ankle care
Foot injury
Ankle injury
Diabetic Foot
Online Doctors and Specialities
Physician
- General Medicine
- Internal Medicine
- Family Medicine
- Chronic medical problems
- Fever, headache, cold
Ob/Gyn
- Gynecology & Obstetrics
- Women’s Health Issues
- Pregnancy, Infertility issues, Irregular periods
Gastroenterologist
- Specialist in Digestive Health
- Stomach pain
- Diarrhea Constipation
Paediatrician
- Child Specialist
- Childhood health issues Infection Injury
Cardiologist
- Heart Specialist
- Heart health
- High blood pressure
- Chest pains
Paediatric Cardiologist
- Child Heart Specialist
- Congenital heart disorders
- Blood circulation
Nephrologist
- Specialist in renal disorders
- Kidney problems Hypertension
- Diabetes
Pulmonologist
- Lungs & Respiratory Medicine
- Asthma, COPD
- Breathing difficulties
- Chronic Cough
ENT Speacialist
- Ear, Nose, & Throat Medicine
- Ear pain
- Cough and cold
- Sore throat
Oncology
- Cancer Care Specialist
- Cancer pain
- Cancer surgery
- Tumor malignancy
Ophthalmologist
- Eye Specialist
- Cataract
- Eye pain & dryness
- Eye infection
Dermatologist
- Skin & Hair specialist
- Skin rash
- Acne
- Hair loss
General Surgeon
- Surgeon
- Hernia
- Foot corn excision
- Day care procedures
Dentist
- Dental or Oral Medicine
- Tooth ache
- Bleeding or paining gums
- Bad breath
Dietitian
- Nutrition counsellor
- Weight loss
- Chronic health issue
- Athletic diet
Neurologist
- Specialist in nervous system
- Stroke
- Memory issues
- Epilepsy
Psychiatrist
- Doctor specialized in Mental disorders
- Bipolar disorder
- Panic attack
- Depression
Psychologist
- Mental Health Counsellor
- Phobia
- Stress
- Learning disorders
Orthopaedician
- Musculoskeletal system Specialist
- Fracture, sprain
- Joint aches
- Back pain
Sports Medicine
- Sports & Exercise Medicine
- Gait analysis
- Athletic fitness
- Injury Rehabilitation
Podiatry
- Foot and Ankle care
- Foot injury
- Ankle injury
- Diabetic Foot
Patient Protection Measures
Digital Healthcare
Personal
same level of attention as clinic visits
Private
your choice of place – home / workplace, where you can ensure your own absolute privacy
Protected
end to end encryption of your medical records
Frequently Asked Questions
How do I prepare for a video or audio call with my doctor?
Video consultations with your doctor can be as satisfactory an experience as a clinic visit if you can make sure of certain factors. Laptop / Desktop / tablets/ smart phones, or even your regular phone for audio calls work best when you are sure they are functioning properly. It saves you some anxiety and confusion.
You will need
You will need
- Good internet connection to minimize interruptions. You can run a speed test before the call to check connectivity.
- Check audio and video functions on your electronic device. If you can make video calls using WhatsApp or use YouTube / Web Streaming services, your bandwidth can support mfine.
- Make sure the spot you have chosen for your doctor call is quiet and private if possible. Cutting down the noise can make certain your remote consultation becomes as good as a face to face experience.
- A good pair of headphones or earphones can make a difference.
- Check lighting near your spot. Ample lighting can help your doctor assess your condition from any physical exam that may be required. You can use flashlight or your phone light to pinpoint any rash etc.
- A good practice is to note down your symptoms, questions, and relevant history if possible.
- Have soft copies of your lab reports or medical records handy.
- Record your vital signs if you have the necessary equipment at home. Temperature, BP, heart rate, pulse oximeter reading, these things can be arranged from beforehand.
- Have someone around for assistance if you are too sick to manage alone, or need other support.
Will I get a refund if doctor cancels the appointment?
If your doctor cancels the appointment, you can choose to consult another doctor or initiate a refund. If you wish to speak with another doctor, you can make your selection from the available list and proceed. If you opt for refund, you will receive the amount within 5-7 working days.
How does Teleconsultation at RxDx work?
- Please make arrangements for the consultation before your appointment.
- Receive the Doctor’s call as per your choice of medium.
- Describe your symptoms the best you can.
- Answer the questions your doctor asks, to the best of your knowledge.
- If you have external signs or symptoms, your doctor may request to see, for example a rash or pigmentation.
- Your doctor will advise lab investigations if a clear diagnosis is not possible from verbal discussion, just like a clinic visit.
- Within 30 minutes, your prescription will be uploaded to the app / account. You will receive a link and notification via SMS.
- Check your doctor’s observations & advice.
- You can order medicines online through the link in your prescription right away or at your convenient time.
- If your doctor has prescribed lab tests, you can either book a sample collection from home or walk into one of our branches anywhere in Bengaluru.
What if my call gets disconnected?
Rest assured; you will receive a call back from your doctor in case your audio/ video call gets disconnected in middle of the consultation. Also, you always have the option to reach out to the doctor via chat window.
Will I get a refund if I cancel the appointment?
Yes. You can cancel the appointment if you wish to discontinue. Once the consultation is cancelled, you will receive the refund within 5-7 working days.
How much time do I get for each doctor consult?
There is no time limit defined for the consult. Duration of each session depends on the doctor’s discretion.
How do I share images of my medical record or symptoms?
Upload scanned copies of your lab report, previous prescriptions, or any other information you wish to share with your doctor in the chat window right before your consultation or in advance. You can share images of that rash or bump on your skin with your doctor in similar manner
Can a doctor make proper diagnosis for my condition from a video call?
Your doctor will ask about your medical history and symptoms in details, just like the clinic visit. If you have medical monitoring devices like thermometer, BP machine, glucometer, etc at home, your doctor may ask for the latest readings. Otherwise, they will suggest a clinic visit, depending on your health concern.
Your doctor will evaluate the condition and advise next course of action like treatment or lab investigation, lifestyle modifications, etc. while our video / audio quality are tested to our best effort, internet issues or other reasons may come in the way. If an image sharing of a particular rash or wart or some other visible sign or symptom is not possible and a physical investigation is absolutely necessary, your doctor will suggest so.
Your doctor will evaluate the condition and advise next course of action like treatment or lab investigation, lifestyle modifications, etc. while our video / audio quality are tested to our best effort, internet issues or other reasons may come in the way. If an image sharing of a particular rash or wart or some other visible sign or symptom is not possible and a physical investigation is absolutely necessary, your doctor will suggest so.
I am not tech-savvy. My age is above 60 and I don’t have anyone right here with me to help me out with these things. Can I not have to take calls through new apps?
You can opt for a WhatsApp or Skype call. Our doctors take special request from such patients and make video calls through WhatsApp and Skype if you can manage those, or help you out with audio calls.
I am old and not sure if I can give my details to the doctor properly. My relative / attendant / nurse takes care of me. Can they speak to the doctor on my behalf?
Yes, they can, and it is advisable to have someone near any patient to help with answering health questions and assistance for physical evaluation. The doctor will advise the best course of action to your representative.
How does RxDx ensure privacy and confidentiality?
Our doctors provide you consultations over end-to-end encrypted platform that match the top industry standards. Every call the doctor makes to each patient is private and secure.
Will you record my conversation with the doctor?
We record our calls as part of our quality assurance protocol to maintain the best standards of our services. However, the recordings are only to be shared with authorities in medico-legal situations, only upon explicit request.
What are the limitations of consulting a doctor online? How does RxDx bridge those gaps?
- Guidelines suggest that online consultation isn’t the best choice in emergency situations and patients should be advised to visit a clinic or hospital.
If you call us when in a situation that requires immediate medical action, our doctors can refer you to the best hospitals near you. They can also guide you through the basic necessary steps to prevent complications. - RxDx has a dedicated team working the Telehealth services. The team undergoes training on a routine basis with regular updates. Besides the technical training on remote healthcare service, our team also handles the ultramodern tools of the trade.
- Our Telemedicine model suits your convenience. We do not assign doctors to you in random. You get to pick the right fit or simple select the doctor you know or have a reference.
- Some may feel a reduction in doctor-patient interaction. Our doctors ensure your experience mimics a clinic visit. The sole attention is on you and your health problems. So, there’s absolutely no need to worry. Just focus on understanding your condition and receiving treatment. Discuss your symptoms and concerns at length.
How safe is teleconsultation?
Remote consultation can be safe and secure provided both parties involved take certain measures. The patient’s health and record privacy are our prime responsibility. Doctors take a conclusive decision on your treatment course only after thorough and careful evaluation.
Is Teleconsultation legal in India?
The Medical Council of India (replaced by the National Medical commission on September 25, 2020) and NITI Aayog jointly compiled the Telemedicine guidelines on March 25, 2020 which legalized delivery of healthcare services via digital medium.
How difficult is Teleconsultation?
A smartphone / laptop / desktop/ tablet / or any electronic device you can use to book your appointment and take a call, a pair of headphones or earphones, internet, these are all you need. A regular phone is enough for audio call.
Is my consultation data secured?
Yes, your consultation data is 100% secure. The patient’s history, health records and conversation history with the doctor can only be accessed by the patient and the doctor themselves. No other party can view or has access to this data. All the information collected from the patients is stored securely in our servers. We employ the best techniques in the data security field to ensure that this information remains secure.
Read our Privacy Policy for details.
